Contact Center Agent
The Veterans Administration has a current need to staff a contact center in support of an outreach and education campaign to make war time veterans more aware of the services available from the VA.
Responsibilities:
The Level 1 Contact Center Agent is responsible for handling telephone and email inquires that are routine and transactional in nature. This individual will capture or disseminate basic information, utilizing a prepared script. Little or no deviation from script is permitted in responding to inquires.
Qualifications:
Proficient in using automated tools, search and information retrieval systems, and knowledge and contact management systems. Customer Service background preferred
Requires High School degree or GED
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